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Job Description:
The position is primarily one of a senior business consultant of fee-based ERP software within a manufacturing environment. Has overall responsibility for the successful completion of implementation/upgrade of software in client facility. Projects may range from small to large clients, single product to enterprise, and single site to multiple location environments. In managing senior application consultants or dealing with customers directly, expertise and work efforts are focused on the analysis of the interaction of the Friedman software solution with the customer’s business goals, objectives and needs. Duties are usually performed at the customer’s site. The position operates under minimal supervision on small to large sized projects involving multiple Friedman and relevant third party integrated products. The position reports to Vice- President, Professional Services. The position may also be involved in pre-sales and development activities. Manages project scope and develops project plan, defining/documenting resources and requirements, project charter, milestones and metrics using COMPASS methodology, along with the customer’s contractual agreement.
Responsibilities:
- Manages project scope and develops project plan, defining/documenting resources and requirements, project charter, milestones and metrics using COMPASS methodology, along with the customer’s contractual agreement
- Ability to analyze the client current business practices and make recommendations towards using the existing software functionality
- Able to tactfully address difficult issues with the client without disturbing the client/vendor relationship
- Provide direction and project leadership to client teams regarding industry best practices utilizing Friedman software
- Develop strong client relationships while ‘selling’ consulting/technical services
- Train, mentor and manage several staff at various levels throughout multiple engagements simultaneously
- Provide input on strategic planning, priorities, design documents and testing plans
- Complete customer satisfaction and relationship management of clients
Experience & Education:
- Minimum of 5 years related ERP business or applications experience
- Minimum of 5 years consulting or implementation experience preferred
- Bachelor’s degree in relevant discipline or equivalent education/experience
- Understanding of contract billing, service billing and project costing
- Proven presentation, documentation, negotiation, communication and time management skills
- Advanced education and/or professional certifications/designations desirable
Job Requirements:
- Travel from 50% to 75% of time is required
- Set standards for excellence, ensure high quality, take responsibility for client satisfaction
- Mentor and coach others constructively
- Able to work effectively and timely in crisis client situations at customers
- Proactively expand product knowledge
- Communicate time frames, evaluate results and encourage innovative thought
- Be attentive to detail with the ability and desire to produce high quality deliverables
E-mail
mrossi@friedmancorp.com
Fax
(847)948-9425
Mail
Friedman Corporation
One Parkway North, 400S
Deerfield, IL 60015
Attn: Human Resources
All positions offer a competitive salary,
401K and benefit programs. Friedman is an equal opportunity employer. |
