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Friedman is committed
to Client Services. When a client chooses to implement Friedman,
they receive more than just our software. They receive access to
a client services team uniquely qualified to guide your project
from inception to completion.
Our clients can count on expert assistance, including:
- Implementation Process Analysis (IPA) - A high-level review of
a client's existing business processes and requirements to determine
potential challenges, opportunities and risks with software implementation.
By interviewing client employees at their location, Friedman
consultants then develop and present a complete IPA containing
a list of challenges
discovered and avenues for success in facing those issues, along
with an initial project plan detailing education opportunities,
project assignments and suggested actions. This document is intended
as a starting point for the implementation and is not intended
to be the definitive process definition or project schedule.
- Implementation Methodology - Friedman has developed COMPASS,
an 8-step methodology, providing clients with a pathway for successful
implementation. The program guides the development of an implementation
steering committee, project team and project manager. It also
provides
the framework to educate the team and key users on system functions
plus offers guidance in business transaction scripting, execution
of those scripts, piloting of the software using a Conference
Room Pilot, training end users, going live and post-implementation
review
and recommendations. During the life cycle of the project a Friedman
representative will provide the client with a written Progress
Assessment Document at the 6 major milestones. This document
both assesses the project status and provides direction for continued
advancement on the path to success.
- Consulting Support - The Friedman consulting team is ready to
provide client assistance before, during and after implementation.
Team
members are experts in the field and able to share their knowledge
on product usage, project management and industry trends. As
part of the overall service, consultants offer access to the
services
your business needs, including: assistance in planning the implementation
project, software and industry education, assistance in business
modeling of the software, and representing individual client
needs to Friedman management.
- Custom Programming - The trend toward customer-driven products
is embraced and demonstrated at Friedman through the experienced
custom programming resources made available to serve the industry-specific
requirements of its clients. Such experience assists in minimizing
modifications, thereby allowing enough flexibility to roll modifications
into future releases while providing clients with immediate maximum
benefit.
- Data Conversion - Because of Friedman's numerous successful implementations,
its staff has extensive experience in converting many software
packages over to our system. This knowledge allows provision
for data mapping or conversion services which will correctly
populate
the Friedman system.
When you need answers regarding product functionality, application issues or
technical operations an experienced professional in Friedman's Customer Support
Center is available for your assistance. Friedman's team of highly trained
experts are there to answer any questions you may have through the implementation
process, and beyond. Our staff is comprised of experienced support specialists
dedicated to helping clients use their Friedman system more efficiently and
productively.
Whether you submit your request via e-mail or over the phone
you can be assured that all requests are recorded into our
log-tracking system to ensure a quick
and accurate response. All support issues are assigned to a specialist equipped
with a variety of tools to provide responsive solutions. From downloadable
enhancements and corrections to dial-in access for in-depth problem evaluation,
they understand the need for accurate diagnosis and quick resolution to keep
your business competitive. Contact
Customer Support.
Friedman Helps You Extend the Value of Your Software Investment
As a full-service software provider, Friedman Corporation offers
services that go beyond the initial product purchase. Critical
to the success of any manufacturer is a fully-trained staff prepared
to efficiently and productively move your business forward. Our
goal is to extend the value of your software investment by ensuring
you have a staff that is ready to do just that.
With its successful client education program, Friedman utilizes
a team of application experts to share their knowledge of how the
products work and their ability to meet your business requirements.
Using a variety of training avenues, we are able to provide tailored
material referencing challenges and issues specific to the attendees'
industries - either at individual client locations or at Friedman's
Chicago headquarters. Our class sizes are limited to benefit the
hands-on, open discussion environment. For those clients with in-house
trainers, education materials have also been designed to train
the trainer.
For more information on education training schedules, please call
Customer Support at 847/948-7180 ext. 7, or send your request
via e-mail on our "Contact Us" page.
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