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The Frontier iProducts suite of application modules have been
designed to support an organization’s customer service functions
over the Internet. The iProducts modules are fully integrated into
the Frontier® ERP system, directly accessing the sales, credit
and accounts receivable data already in place for internal customer
service use. The iStatus and iCredit modules provide the functionality
for your customers to check on the status of sales orders, as well
as review open and closed accounts receivable details. The modules
are tightly integrated, allowing a customer to quickly toggle between
invoice and sales order details with the click of a button. The
iMange module allows your customers to directly control and manage
the individuals within their organization that they want to provide
Internet account access to, as well as the level of information
detail they are authorized to see.
Frontier iProducts Account Management Supports:
- A Java™ based, IBM WebSphere development environment
that can be deployed on any standard web server
- Use of an Application Program Interface (API) layer
(iConnect) to leverage a single set of program logic and data,
eliminating
duplicate maintenance and ensuring consistent results across
platforms
- Secure sign-on and authentication for customers and
sales representatives, providing access to only the information
you want them to
see
- Customer management of the sign-on and authentication
user-ids and passwords for their internal employees that need
access
to the supported information (iManage)
- Real-time access to summary and detailed sales order
information, including production status for configuration based
product
orders
- Real-time access to summary and detailed accounts receivable
information, including detailed payment information
- Sales representative logon that provides visibility
to all customer accounts they are authorized to, as well as ability
to drill into sales and account details with a single sign-on
- Integrated hotlinks to toggle between summarized invoice
and sales order detail views automatically
- Seamless integration with the additional iProduct customer
service modules from a centralized sign-on to place orders
for both stock and configured products
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