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The Frontier Returns Authorization module is designed to support
the authorization, tracking and sign-off of products being returned
by your customers. In order to effectively manage the processing
of product returns, the coordination of information across multiple
departments is required. The controls, visibility and integration
available within the Frontier RMA application provide the foundation
to manage and improve this business process.
Frontier Return Authorizations
Supports:
- Both stock and custom configured product returns, with full
traceability back into inventory for disposition
- Internally assigned RMA control numbers that are communicated
to the customer to track the RMA thru the life cycle of the
returns processing
- The ability to copy and maintain historical orders
to generate an RMA, ensuring product, quantity and pricing information
are accurate
- User-defined reason codes to categorize authorized
returns and build historical information for analysis
- Internal control settings to define how an RMA is generated
and processed, i.e., place entered RMA on hold for review,
require secondary credit approval, receive returns into alternate
location/warehouse
- Separate material and financial transaction sets available
to provide the required control points for processing and closing
out an RMA
- Full integration with the Frontier Accounts Receivable
module to automatically generate credit memo transactions with
final approval
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