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Friedman Corporation has partnered with Interact Commerce Corporation
to bring industry leading CRM functionality to the Frontier® ERP
System. SalesLogix is the mid-market leader in CRM application
software, leveraging back-office integration with the Frontier® ERP
System to provide a centralized view across all aspects of customer
contact and communication. SalesLogix has also been integrated
with the Frontier PowerBids Dealer System to provide a turn-key
sales force automation solution for your sales representatives
in the field.
Frontier Customer Relationship Management Supports:
- Centralized tracking of all customer contact, notes, activities
and follow-ups, regardless of where or how the information
or activity was initiated
- Integration of Frontier® ERP generated information
to provide centralized visibility of sales orders and quotes,
sales
history, credit and collections, product specifications, pricing
and production
processes
- Integrated links providing user-requested drill-down
between summarized SalesLogix activities and detailed Frontier® ERP
information
- Automatic synchronization of customer information between
the SalesLogix and Frontier® ERP customer files
- Integrated sales management functionality to track
sales opportunities for both existing and new prospective customers
- Customizable screens and data formats to tailor the
CRM application to provide the information and support the business
processes
required within your organization
- User-defined reporting tools to access and format customer,
sales and marketing information as required
- Multiple deployment alternatives, including centralized
client/server, remote stand-alone and Internet-enabled versions
of
the CRM application software
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