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The Frontier eProducts suite of application modules
have been designed to support an organization’s
customer service functions over the Internet. The eProducts
modules are fully integrated into the Frontier® ERP
system, directly accessing the existing customer, product,
pricing and product configuration data already in place
for external customer service use. The flexible design
of the graphical user interface can help make even the
most complex product lines easy for your customers to
understand and accurately process orders against. The
modules within the eProducts suite:
- eStatus (order management): supports the functionality
to provide sales order status information directly
from Frontier to your customers and/or sales representatives
over the Internet.
- eStock (stock order management): provides the functionality
to process sales orders for stock, part number based
products over any standard web browser.
- eCofig (PCM order management): provides the functionality
to process sales orders for complex, configured products
over any standard web browser.
- eManage (contact Management): allows your customer
to maintain his/her own contact information over the
internet, rather than relying on your customer service
department to process changes.
- eCredit (A/R management): provides AR and Credit
information directly to your customers and/or sales
representative over any standard web browser.
- eCatalog (catalog setup): designed to setup and manage
Internet-based product catalogs, defining product groups,
extended descriptions and images. eStore is used with
eStock and eConfig.
Frontier eProducts Supports:
- A Java™ based, IBM WebSphere development environment
that can be deployed on any standard web server
- Use of an Application Program Interface (API) layer (iConnect)
to leverage a single set of program logic and data, eliminating
duplicate maintenance and ensuring consistent results across
platforms
- Secure sign-on and authentication for customers and sales representatives,
providing access to only the information you want them to
see
- Flexible product catalog functionality to expand on the marketing
information provided and group products into logical categories
and subcategories for display on the Internet
- Graphical images of products and product configuration attributes
to simplify the order entry process
- Real-time specification, validation and pricing of complex,
configured product orders based on the Frontier® ERP engineering
knowledge base
- Integrated “shopping cart” to build orders, providing
functionality to support held and repeat orders
- Real-time update and confirmation of orders into the Frontier® ERP
system, including visibility of calculated order promise
dates
- Automatic e-mail confirmation of detailed order acknowledgement
from the Frontier® ERP system
- Seamless integration with the additional iProduct customer
service modules from a centralized sign-on to track ongoing order
and credit status
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