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Frontier’s Customer Management provides a centralized view
of all aspects of customer contact and communication. All customer
information including quotes, past orders, current order status,
invoicing, returns, credits, pricing and more can be accessed at
once so you can provide customers and distributors with the up-to-the-minute
information they need. All of this information can be accessed
over the Internet by authorized users -- including customers. Your
customers have complete control over security from their end, directly
managing who can access which information regarding their account.
You’ll have the tools you need to effectively follow return
authorization, tracking and sign-off through all associated departments.
Returns, repairs and replacements become part of each customer’s
file, allowing customers and employees to track returns and all
associated information through the system. Service and Warranty
tracking helps you resolve customer service issues faster and with
greater customer satisfaction. You’ll better manage your
resources in the field and in the back office.
Frontier’s Customer Management gives you the power to answer
customer questions immediately and accurately, for a more satisfying
customer experience at every contact. |
