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The Frontier eProducts suite of application modules
have been designed to support an organization’s
customer service functions over the Internet. The eProducts
modules are fully integrated into the Frontier® ERP
system, directly accessing the existing customer, product,
pricing and product configuration data already in place
for external customer service use. The flexible design
of the graphical user interface can help make even the
most complex product lines easy for your customers to
understand and accurately process orders against. The
modules within the eProducts suite:
- eStatus (order management): supports the functionality
to provide sales order status information directly
from Frontier to your customers and/or sales representatives
over the Internet.
- eStock (stock order management): provides the functionality
to process sales orders for stock, part number based
products over any standard web browser.
- eCofig (PCM order management): provides the functionality
to process sales orders for complex, configured products
over any standard web browser.
- eManage (contact Management): allows your customer
to maintain his/her own contact information over the
internet, rather than relying on your customer service
department to process changes.
- eCredit (A/R management): provides AR and Credit
information directly to your customers and/or sales
representative over any standard web browser.
- eCatalog (catalog setup): designed to setup and manage
Internet-based product catalogs, defining product groups,
extended descriptions and images. eStore is used with
eStock and eConfig.
Frontier eProducts Supports:
- A Java™ based, IBM WebSphere development environment
that can be deployed on any standard web server
- Use of an Application Program Interface (API) layer
(iConnect) to leverage a single set of program logic
and data, eliminating duplicate maintenance and ensuring
consistent results across platforms
- Secure sign-on and authentication for customers and
sales representatives, providing access to only the
information you want them to see
- Flexible product catalog functionality to expand
on the marketing information provided and group products
into logical categories and subcategories for display
on the Internet
- Graphical images of products and product configuration
attributes to simplify the order entry process
- Real-time specification, validation and pricing of
complex, configured product orders based on the Frontier®
ERP engineering knowledge base
- Integrated “shopping cart” to build orders,
providing functionality to support held and repeat
orders
- Real-time update and confirmation of orders into
the Frontier® ERP system, including visibility
of calculated order promise dates
- Automatic e-mail confirmation of detailed order acknowledgement
from the Frontier® ERP system
- Seamless integration with the additional iProduct
customer service modules from a centralized sign-on
to track ongoing order and credit status
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