|
eManage (Contact Management) allows your
customer to maintain his/her own contact information
over the internet, rather than relying on
your customer service department to process changes.
Frontier eProducts Supports:
- A Java™ based,
IBM WebSphere development environment that
can be deployed on any standard web server
- Use of an Application Program Interface (API)
layer (iConnect) to leverage a single
set of program logic and data, eliminating
duplicate maintenance
and ensuring consistent results across platforms
- Secure sign-on and authentication for customers
and sales representatives, providing
access to only the information you
want them to see
- Flexible product catalog functionality
to expand on the marketing information
provided and group products into logical
categories and
subcategories
for display on the Internet
- Graphical images of products and product
configuration attributes to simplify the
order entry process
- Real-time specification, validation and
pricing of complex, configured product orders
based
on the Frontier® ERP engineering knowledge base
- Integrated “shopping cart” to
build orders, providing functionality to
support held
and repeat orders
- Real-time update and confirmation of
orders into the Frontier® ERP system,
including visibility of calculated order
promise dates
- Automatic e-mail confirmation of detailed
order acknowledgement from the Frontier® ERP
system
- Seamless integration with the additional
iProduct customer service modules from a
centralized
sign-on to track ongoing order
and credit status
|
