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The Frontier iProducts suite of application modules have been
designed to support an organization’s customer service functions
over the Internet. The iProducts modules are fully integrated into
the Frontier® ERP system, directly accessing the existing customer,
product, pricing and product configuration data already in place
for internal customer service use. The iStock and iConfigure modules
provide the functionality for your customers to process both stock
and complex, customer specified product orders directly into Frontier® ERP
over any standard web browser. The flexible design of the graphical
user interface can help make even the most complex product lines
easy for your customers to understand and accurately process orders
against.
Frontier iProducts Order Processing Supports:
- A Java™ based, IBM WebSphere development environment
that can be deployed on any standard web server
- Use of an Application Program Interface (API) layer
(iConnect) to leverage a single set of program logic and data,
eliminating
duplicate maintenance and ensuring consistent results across
platforms
- Secure sign-on and authentication for customers and
sales representatives, providing access to only the information
you want them to
see
- Flexible product catalog functionality to expand on
the marketing information provided and group products into logical
categories
and subcategories for display on the Internet
- Graphical images of products and product configuration
attributes to simplify the order entry process
- Real-time specification, validation and pricing of complex,
configured product orders based on the Frontier® ERP engineering
knowledge base
- Integrated “shopping cart” to build orders,
providing functionality to support held and repeat orders
- Real-time update and confirmation of orders into the
Frontier® ERP
system, including visibility of calculated order promise
dates
- Automatic e-mail confirmation of detailed order acknowledgement
from the Frontier® ERP system
- Seamless integration with the additional iProduct customer service
modules from a centralized sign-on to track ongoing order and
credit status
Click below to view an
article on Friedman's eBusiness solution: Friedman
and IBM Provides eBusiness Solution for the Midmarket |
